Returns & Refunds

All defined terms used below shall have the meanings set forth in our Terms and Conditions. 
 

Order Lead Time

Typically, we will process orders within one to three (1 to 3) business days. During a busy holiday season, it may take three to five (3 to 5) business days to process the orders.

 

Order Fulfillment

All orders are shipped from our Georgia location or directly from the farmer, processor or manufacturer. Fulfillment time could take up to one to two (1 to 2) business days if received before 11AM EST. Order delivery times are set by the selected shipping method.

 

Order Cancellations

Cancellation requests must be emailed to Info@HartwellHempFlower.com and must state “CANCELLED” with the referenced order number within twenty-four (24) hours of the order.

 

Shipping Errors/Damaged Goods

Customer must notify the Company of any shipping errors or goods damaged in transit within two (1) days of receipt of shipment. Goods damaged are subject to review by the Company. The customer must comply with the review by furnishing images, documentation, and additional requests at the discretion of the Company. Qualifying orders, the company with either refund the customer or send a replacement product at no extra charge.

 

Returns

All Hemp products are consumables and no returns will be accepted, HOWEVER, returns will be reviewed on a per case basis. It is under the discretion of the Company to refund, exchange, or accept returned goods. The return date window must be within 48 hrs of the receipt date of the product.

 

Shipping

If approved, to initiate a return, please email us at Info@HartwellHempFlower.com.  We require a receipt or proof of purchase to accompany your return.  All returned merchandise should be sent to us at 665 Pleasant Hill Rd., Martin GA 30557.

 

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

 

International Shipping

We are not shipping international orders at this time.

 

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange or to impose different or additional conditions.

 

FDA Disclosure

The products on this site are not for use by or sale to persons under the age of 21. Furthermore, they should be used only as directed on the label, and should not be used if you are pregnant or nursing. Always consult with a physician before use if you have a serious medical condition or use prescription medications. In general, a doctor’s advice should be sought before using this and any supplemental dietary product. Finally, all the statements on this site have not been evaluated by the FDA, nor are they intended to diagnose, treat, cure or prevent any disease.